Help Desk Officer

Help Desk Officer

  • Royalfair Industries
  • Greater Accra , Accra

Job Description


• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Required Knowledge, Skills, and Abilities

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• 2 years work experience

Location- Accra

Job Overview

  • Posted date : 4-Dec-2023
  • Job Type: Full Time
  • Minimum Qualification: Higher National Diploma
  • Work Experience: 1 - 3 Years
  • Job Category: Others
  • Job Expires On:15-Dec-2023

Company Information

Royalfair Industries

  • Phone:
  • Email: royalfairindustries@gmail.com
  • Contact address:

How To Apply

Apply by email