• The successful candidate will join our team as a retail executive in the Customer Experience department.
• (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Core Responsibilities

• Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Process

• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Customers

• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on T-NPS and CES.

• Bachelors degree from a recognized institution.
• 2-3 years of experience in retail operations.

Core Competencies

• Excellent knowledge in retail operations
• Excellent analytical and problem-solving skills.
• Excellent planning skills
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing.
• Culture sensitivity