The Centre Receptionist is responsible for monitoring monthly client numbers and income generated, manages the front desk at the centre, assists with all administrative and financial responsibilities (record keeping and petty cash management), stock management and keeps centre records using the approved formats. She/he also ensures that formal communications with the various health partners are properly documented and follows up on all clients complaints related to MSIG services and document outcome.

Key Responsibilities:
Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients.
Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
Receive, receipt and bank all service income in the centre on daily basis.
Professionally manage and document client complaints in the centre
Take inventory and stock management
Keep records in the centre using the approved formats to ensure tidy medical records and register
Ensure that the Centre and its surroundings are kept tidy, neat and clean at all times
Make proper use of available information systems in MSI to facilitate service delivery & trainings
Support with vocal local as required
Be conversant with MSIG CLIC and be able to enter data
Assist the M&E Officer with client statistics and data relating to clinical issues for analysis.
Carry out any other lawful duties assigned by the Centre Manager.

Must have at least GCE Ordinary level /SSCE certificate or higher.
HND will be an advantage

Skill and Experience
Outstanding computer skills (Microsoft Word, excel, power point).
At least 2 years experience working in a similar role
Experience with working in a clinical environment
Excellent written and verbal communication skills.
Work experience with Ghana Health Service and/or an INGO will be an advantage
Articulate and analytical with attention to detail
Knowledge of health delivery system in Ghana is a plus
Must be multi-skilled and a team player
Must have requisite experience in customer relations to work with minimum supervision
Be able to work on own initiative and at longer periods.
Customer focused with good interpersonal skills to engage with people at all levels – government, donor and community
Passionate about sexual reproductive health, managing the Front Desk and working with people