• Answer or call drivers to find out about their needs, complaints or other problems related to daily operations/services and resolve them;
• Checking the compliance of employees with the given indexes and productivity criteria;
• Effective and accurate response to calls, explanation of possible solutions;
• Engaging in active listening to callers, confirming or clarifying information, and dispelling angry customers as needed;
• Building strong relationships with drivers and other members of the call center team based on trust and reliability;
• Proper use of software, databases, scripts and tools. Good PC skills;
• Understanding and striving to meet or exceed call center performance while delivering superior, consistent driver service;
• Selling or recommending products or services that may better suit the needs of the company, connecting new drivers to the system.

• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be required.
• Finished education
• Experience at least 1 year

NB: You will be required to perform any other task as assigned by the General Manager

Location: Accra