FUNCTION : ADMINISTRATION & MARKETING
DIRECT REPORT : DIRECTOR
LOCATION :TEMA COMMUNITY 25



Purpose of the role:
Provide dedicated relationship management to a portfolio of high value customers.
To achieve challenging sales and service targets to include business development and community profile activity.
To provide expert support and advice to both customers and colleagues.
To build and improve the quality of customers by leading and supporting recruitment activity as well as the quality of own portfolio of customers.

Key responsibilities

Account Management / Customer Service
Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time savings and added value solutions and service.
Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.
Proactively raise the profile and reputation of the Company in the local community.
Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.
Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.
Optimize portfolio potential by providing support to enable the customer to meet their business and personal goals and objectives, introducing appropriate solutions and services to meet their needs.
Seek to improve Customer Service standards.

Administrative Duties
Answer and direct phone calls
Organize and schedule appointments
Should be willing to take client visits outside of Accra
Write and distribute email, correspondence letters, proforma and VAT Invoices
Preparation of regular scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact list
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Package and submit tender documents
File companys monthly and annual return
Advise on market trends

Customer Sales
Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required.
Responsible for meeting challenging sales and lead targets.
Build a network of contacts, driving proactive business development within the wider community, development new business.

SALARY EXPECTATIONS – GHS 1500 BASE (Commissions apply based on performance)

DEGREE

Personal Attributes:
Integrity
Meeting Customer Needs
Personal Results
Analysis and Judgment
Managing Relationships
Communication (Verbal and written)
Business Development
Business Awareness
Influencing Others
Personal Organization
Self Confidence

Skills required to undertake the role:
Communication and presentation skills
Negotiation & Persuasion
Interpersonal skills
Financial analysis and advice
Basic PC skills
To be able to work productively from home
To be able to travel when the need arises

Knowledge of the companys products, services and policies required to undertake the role:
Good working knowledge of the Companys products and services that will be offered to customers
Detailed understanding of relevant legislation.
Knowledge of risk appraisal and control procedures or an understanding of the risk procedures.