• Ensures levels of service staff is adequately trained and are competent to meet the expectations of companys clients.
• Product problem management
• Implements written Komatsu structured product support policies and procedures to ensure our operations meet or exceed internationally recognised standards
• Delegates responsibilities at branch level to ensure Komatsu polic and systems are fully always understood and operational
• Root cause failure analysis and reporting Ensures effective management of all OEM warranty related claims and recoveries
• Application studies and continuous improvement projects
• Manages relationships with parts and logistics departments to maximise stocking and ensure equipment availabilities are maintained
• Submits weekly and monthly service reports Develops and enhances the Hensley Product GET sales
• Demonstrates leadership through structured training programmes that encourages and enhances the development of all staff.
• Performs other duties as and when directed by your supervisor.

• Qualified mechanic: 6 years experience as hands-on heavy equipment mechanic
• Minimum 10 years experience in similar position & in the mining sector
• Track record in training and people development
• Excellent understanding of machine application & optimisation Strong knowledge of Komatsu or other mining equipment products
• Excellent fault finding and troubleshooting skills Good interpersonal and oral and written communications
• Strong customer service-orientation and the ability to communicate effectively.
• The position will be based at Tarkwa in the Western Region of Ghana and requires travels to locations across Ghana when needed.

Other Requirements

• Must have a valid Driving Licence and be willing to travel across Ghana Must be able to work as team member

Remuneration: Very attractive and commensurate with experience and qualification.

Location: Tarkwa